1. Introduction
MD Freighting Limited (“we”, “our”, “us”) is committed to protecting the privacy of individuals who interact with our business. This policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 2020 (New Zealand).
By using our services, visiting our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Contact information — name, phone number, email address, and physical address of senders, recipients, and business contacts.
Business information — company name, GST number, account details, and billing information.
Freight information — consignment details, delivery addresses, special handling instructions, and proof of delivery records (including signatures, photographs, and GPS coordinates).
Website information — when you visit mdfreighting.co.nz, we may collect IP addresses, browser type, pages viewed, and referring URLs through standard analytics tools.
Communication records — emails, phone call records, and correspondence relating to our services.
3. How We Collect Information
We collect personal information:
Directly from you when you request a quote, place an order, set up an account, or contact us by phone, email, or through our website.
From third parties, including our carrier partners, subcontractors, and other logistics providers involved in fulfilling your freight requirements.
Automatically through our website and technology platforms, including our tracking systems and driver applications.
4. How We Use Your Information
We use personal information to:
Provide our freight and logistics services, including pickup, transit, delivery, and warehousing.
Process quotations, invoices, and payments.
Send delivery notifications, tracking updates, and proof of delivery to relevant parties.
Communicate with you about your account, services, and any issues that arise.
Comply with our legal and regulatory obligations, including those under the Contract and Commercial Law Act 2017 and the Health and Safety at Work Act 2015.
Improve our services, technology platforms, and customer experience.
5. Sharing Your Information
We may share your personal information with:
Carrier partners and subcontractors — to facilitate the transport and delivery of your freight.
Technology providers — who operate our tracking, fleet management, and business systems on our behalf.
Professional advisors — including accountants, lawyers, and insurers as required.
Government and regulatory bodies — where required by law, including New Zealand Transport Agency (NZTA), New Zealand Customs, and other authorities.
We do not sell your personal information to third parties. We do not share your information for marketing purposes without your consent.
6. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. Our security measures include:
Secure, encrypted storage of digital records using reputable cloud service providers.
Access controls limiting who within our organisation can view personal information.
Regular review of our data handling practices and security measures.
Some of your information may be stored on servers located outside New Zealand (for example, through our cloud-based technology platforms). Where this occurs, we ensure appropriate safeguards are in place consistent with the Privacy Act 2020.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
Access — request access to the personal information we hold about you.
Correction — request correction of any personal information that is inaccurate, incomplete, or out of date.
To make a request, contact us using the details in section 10 below. We will respond within 20 working days as required by law. In some circumstances, we may be unable to provide access or make corrections, in which case we will explain the reason.
8. Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Freight and financial records are typically retained for seven years in accordance with tax and commercial law requirements. When personal information is no longer needed, it is securely destroyed or de-identified.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and to collect anonymised usage data. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
10. Contact Us
If you have any questions about this Privacy Policy, wish to make a request regarding your personal information, or have a privacy concern, please contact us:
MD Freighting Limited
Riverlands, Blenheim
Phone: 03 578 2211
Email: info@mdfreighting.co.nz
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.